Reference

Account Terms That Apply When You Use ybajee

These terms govern your account, your transactions through bKash, Nagad and Rocket, and how we handle your data. Access to ybajee depends on your local law and whether your region is eligible — read these conditions before you open an account.

Eligibility by regionAccount conduct rulesbKash, Nagad, Rocket transaction termsData retention policyHow to raise a dispute
ybajee Account Terms That Apply When You Use ybajee
ACCOUNT SECURITY DETAIL

How We Protect Your Data and Account Access

Account security and data handling are the parts of these terms that affect you most directly day to day. Here is what we do across each area — from how your wallet credentials are stored to how long we keep transaction records and how you can request changes.

Data Handling

We collect only what is needed to run your account — your registered mobile number, wallet identifiers for bKash, Nagad or Rocket, and transaction records. We do not sell this data to third parties.

Cookies and Session Tracking

Cookies keep your session active and remember your preferred payment method. You can manage cookie preferences through your browser settings; disabling them may affect account login behaviour.

Account Security Steps

Login uses OTP verification sent to your registered mobile number. Each time you initiate a withdrawal to Rocket, Nagad or bKash, a second verification step confirms the destination wallet before funds move.

Data Retention and Requests

We retain transaction and account records for the period required by our operating obligations. To request a copy of your data or ask us to remove it, contact support with your account reference and a written request.

LEGAL CONTACT PATHS

How to Reach Us on Legal and Account Matters

If you have a question about how these terms apply to your account, or you want to dispute a transaction processed through Nagad, bKash or Rocket, our support team handles legal and account queries directly. Reach us through any of the channels below — include your account reference and the nature of your query so we can route it correctly.

Team online

Live Chat

Open the chat widget from your account dashboard. Describe your legal or account question and include your registered wallet number for faster routing.

Email Support

Send your query with your account reference to our support address. We respond to legal and dispute queries within the timeframe stated in the current terms.

Account Help Centre

Log in and visit the Help section to find policy documents, submit a formal dispute, or request a copy of your account data under our retention policy.

Common Questions About Your Rights and These Terms

These are the questions we receive most often about account eligibility, data rights, dispute handling and how our legal terms interact with local law in Bangladesh. If your question is not covered here, our support team can address it directly.

Yes. Access to ybajee depends entirely on your local law and whether your region is eligible. We recommend you check the applicable rules in your location before opening or continuing to use an account.

We hold your registered mobile number, your linked wallet identifiers — bKash, Nagad or Rocket — and a record of your transactions. You can request a full summary by contacting support with your account reference.

Log in, go to the Help section and submit a dispute with your transaction ID and the relevant wallet number. Our team will review the record and respond within the timeframe stated in the current terms.

You can request data removal in writing through support. We will process requests in line with our retention obligations — some records must be kept for a set period before deletion is possible.

The revised terms take effect when posted. We flag material changes — especially those affecting transaction or access conditions — in your account notifications. Continuing to use your account counts as acceptance.

That responsibility rests with you. We cannot determine local legal status on your behalf. If local law in your area restricts access to this type of service, it is your obligation to act accordingly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.