What We Collect and Why We Keep It
One policy covers the whole account, and it starts with what we actually hold. We keep your name, mobile number and the wallet number you register with, plus the transaction reference each bKash, Nagad or Rocket transfer generates. That reference is how we match your deposit
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to your account wallet when the sender name on the transfer does not match yours. We also log the device and browser you sign in from, because the OTP we send at login has to reach the right handset. If a login arrives from a device
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we have not seen before, that record is what lets our team check with you before anything moves. Cookies do two jobs. A session cookie keeps you signed in while you move between the lobby and your wallet page. Preference cookies remember small choices, such as
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the language you read the pages in, so you are not resetting them on every visit. We do not sell your details. Payment partners and verification providers see only the fields needed to process or check a transfer, and our staff open account records on a
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need-to-know basis. What we can offer, and which records we must retain, follows the law where you are and whether your region is eligible — so read this as our current practice, not a promise of identical service everywhere.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.